SupportGrid™
Rutgers—Camden provides excellent technology support for faculty, but sometimes the different sources can seem confusing. IDT presents this grid in attempt to clarify the question: "Whom should I call?"
- OIT (formerly RUCS) can be contacted early morning until late evening at the Help Desk: call 856 225 6274 or send email to help@camden.rutgers.edu.
- Local means your school's local computing support organization. CIT for Arts & Science (856 225 6669 or winshel@camden.rutgers.edu) , Will Lyou for Business (856 225 6725 or clyou@camden.rutgers.edu), or Tom Ryan for Law (tomryan@camden.rutgers.edu).
- IDT is Instructional Design & Technology (856 225 6474 or corse@rutgers.edu)
| Issue | OIT |
local |
IDT |
Notes |
| hardware purchasing and support | x |
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| software problems, installs, upgrades | x |
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| course development tools: WebCT, Sakai, eCompanion | x |
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| smart classrooms | x |
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| online courses | x |
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| digitizing slides, video, audio | x | x | IDT can provide advice and project planning, with equipment and support from local providers. | |
| NEW faculty development room in Armitage | x |
check out the facilities for faculty off the language lab in Armitage, lower level! | ||
| using multimedia for teaching | x |
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| creating PDF files with Acrobat software | Your departmental secretary can help; most individuals do not have this software. | |||
| general software support and training | x |
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| website development—departmental | x |
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| website development—faculty teaching & research | x |
